FAQs
Q: How can I contact Platux?
A: You can reach us anytime at support@platux.co. Our team typically responds within 24 hours.
Q: Do you ship worldwide?
A: Yes, we ship to most countries. Shipping times and availability may vary depending on your location.
Q: Where do you ship from?
A: Orders are shipped directly from our main fulfillment center, ensuring fast and secure delivery.
Q: Can I change or cancel my order?
A: Because we process orders quickly, changes or cancellations must be requested within 12 hours of placing your order. If the order has already shipped, you can return it within 30 days for a refund.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, AMEX) as well as PayPal.
Q: When will my order be processed?
A: Orders are typically processed within 1–2 business days (Monday–Friday). During peak demand or holidays, processing may take slightly longer.
Q: How long will it take to receive my order?
A: Most customers receive their order within 7–14 business days, depending on location and carrier availability.
Q: What if I don’t receive my order?
A: If your order hasn’t arrived within 30 days after shipping, you are eligible for a full refund.
Q: Will I be charged customs and taxes?
A: Customs fees, taxes, or duties may apply depending on your country’s regulations. These charges are the responsibility of the buyer. Please check with your local customs office for details.
Q: How do I return an item?
A: If you’d like to return an item, simply email us at support@platux.co and we’ll walk you through the process. Returns are accepted within 30 days of delivery.
Q: What if I receive a defective, incorrect, or damaged item?
A: If this happens, please email us at support@platux.co with:
- Your order number
- Photos of the issue
- A short description
We’ll resolve the issue quickly, either with a replacement or refund.
Q: When will I receive my refund?
A: Refunds are issued to your original payment method. Credit and debit card refunds usually take 7–10 business days after we receive your return.